GIEQs Support

How can we help?

Help with your account, access, live events and certificates. Can't find your answer? Email us.

Account & sign-in

  • Forgotten your password? Reset it here.
  • Use one account and the same email address for all your registrations and purchases, so everything appears in one place.

Access & purchases

  • GIEQs Pro gives you access to the full learning library. See pricing.
  • Have a code? Enter it on the redeem a code page.
  • Courses and events you have purchased appear under My courses.

Live events & symposia

  • Register on the event’s own page.
  • On event days, sign in and join from the event’s live room.
  • Use the Help button inside the live room for event-specific guidance.
  • See upcoming live events.

Certificates

  • Certificates are issued after events and courses.
  • Find yours under Certificates.

Technical tips

  • Use an up-to-date version of Chrome, Edge, Safari or Firefox.
  • A stable internet connection gives the best video playback.
  • If video won’t play, disable your VPN or ad-blocker.
  • Still not working? Try another browser or device.

Refunds & changes

  • Refunds and changes follow the terms of the event or product you bought. See our terms.

Can't get in?

  • Sign in with the email you registered with.
  • Check your spam folder for GIEQs emails.
  • Still stuck? Email [email protected] with your name and account email.

Contact us

Email us with your name and account email and we'll help you out.

Email [email protected]

Help Center →FAQ →

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